Return and refund policy

Return & Refund Policy

  • Should you change your mind on your item purchased, we are glad to provide an exchange. Mommuum do not practice refund policy.
  • Should customer choose a higher value product for the exchange, customer is required to pay the differences. No refund will be given should the value is lower than the original purchase value
  • Before returning your product, please email customerservice@mommuum.com for the arrangement to be made
  • Exchange product must be returned to Mommuum within 7 days from the invoice date.
  • Please ensure you return the goods to us in their original¬†UNOPENED¬†packaging for all exchanges.
  • Please note that original packaging is part of the goods, please retain it in case you wish to return them for exchange.
  • The goods are second hand without the packaging and we may not be able to process your return.
  • Any free promotional gift issued with an order must also be returned if you are returning those goods.